Refund & Replacement Policy
Thank you for selling with Buygeine. We strive to provide a seamless shopping experience and want your customers to be completely satisfied with their purchase. This policy explains our guidelines and procedures for processing refunds and replacement. By selling a product through our website, you agree to the terms of this Policy.
Buygeine recommends a standard refund and replacement policy for all its partner stores. The implementation of the above policy will have a cash-neutral impact on you which means that you won’t be charged for any replacements.
Product Listing:
Furthermore, to minimize instances of bad customer experience, please make sure that in your creatives you do not advertise features that the product does not have. Also please make sure the product SKU list (Variant, Color and Size) which is mentioned on Buygeine, is the same advertised on the store. Additionally, it's important to price the product at a reasonable point so as the customer has realistic expectations from the product being delivered.
Warehousing Service:
Buygeine shall not be held legally liable for any losses, damages, or destruction of inventory during storage, unless such loss results from the willful misconduct or gross negligence.
Refund and Replacement:
In case you want to have a customized returns and refunds policy please find the costs below:-
Replacement in the case of a non-faulty product or after 3 days of delivery
If you initiate a product replacement where Buygeine has established that the product does not have faults or the 3-days deadline for replacement has expired, the following costs will be charged to you for the replacement operations
25 AED/replacement
Refund
Buygeine does not have a refund policy. If due to any reason, you want to initiate a refund the following costs will be charged to you:-
Fulfillment and shipping cost of the initial order: 16 AED
Cost of product pickup and refund: 11 AED
Please note that in the case of refund the sale amount of that transaction will be reversed from your account.
Special Case Refund
In certain circumstances when dealing with a security risk Buygeine will initiate a refund for the customer. In those cases, Buygeine will bear the cost of refund but the sale amount of that transaction will be reversed from your account. These cases happen rarely but in case they do, they will be mentioned in your weekly payment invoice.
Contact Us
If you have any questions or concerns regarding our Replacement Policy, please contact us at our contact email
Please retain your order information and any relevant documentation as it may be required to process your replacement request.